Here at MICROS, we like to keep our customers up to date on the latest e-commerce trends and innovations.
We publish several reports every year, aimed at helping retailers, hotels, and restaurants to follow industry trends and get insight into best practice. Our key reports are listed below – you can download this research free of charge.
We also work with customers such as ASOS, providing benchmarking on delivery and international service capability.
2013 Online Retail Delivery Report – NEW!
The eighth edition of our annual Online Retail Delivery Report is now available to download here. We tested over 250 retailers and placed live orders with over 200 retailers. Again this year the overall picture is very positive, with retailers focusing on communication, delivering customer expectations, delivering a good service and international growth.
2012 eCommerce in Independent Hotels Report – November 2012
In this report, the MICROS eCommerce Services team took a close look at how independent hotels in the UK are using web and mobile technologies to attract guests. 156 hotels were evaluated on areas including social media, search engine marketing, web design, online booking, and usability. Key findings: 85% of hotels had a Facebook profile and 74% were on Twitter; 37% were responding to every review on TripAdvisor; 33% were advertising on Google.
2012 International Retail Delivery Report
Sponsored by Royal Mail
Our 2012 International Delivery Report puts 83 UK retailers to the test from 14 countries around the world. We discovered that although progress is being made, many retailers are making it difficult and unappealing for international shoppers to buy from UK retail websites.
2012 Retail Home Delivery: The Doorstep Experience
Sponsored by Blackbay
Published in March 2012, this second edition of our annual research follows on from the Online Retail Delivery Report and looks in closer detail at what actually happens on the doorstep during a delivery. The report contains details of text messaging, online order tracking, and examines what happens when a customer is not at home to receive their goods.
2011 Online Retail Returns & Refunds Report
Sponsored by MetaPack
The fifth edition of our annual Online Returns & Refunds Report, sponsored by our friends at MetaPack, is now available. This year we found that more retailers are refunding the original delivery charge, but half of retailers offer no choice on how an item can be returned to them. Over 200 UK retailers were tested.
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