Hotels
The perfect online guest experience with MICROS…
Thousands of hotels around the world use MICROS technology for property management, reservations, sales & catering management and more – read more about OPERA, Fidelio Suite 8, and our other products and services.
From online marketing and website reservations, through to personalised stay management and mobile property management, MICROS works with large international hotel chains and independent hotels to optimise revenues, business efficiency and guest satisfaction.
A Strategic Platform
E-commerce should be an integral part of a hotel’s business strategy and operation – not an add-on. MICROS offers a platform of web and mobile apps that are fully integrated with OPERA, Fidelio Suite 8, and our other market-leading hotel management solutions. Those web apps include myStayManager, which guests load onto their mobile devices so they can customise their stay with you; OPERA2Go wirelessly connects your staff to the OPERA platform, while webProposal lets you create proposals for meetings, sales and catering.
Web Innovation
With our webHotel platform, we provide online booking and website services that integrate directly with your OPERA system. Our web design and user experience expertise gives you a show-stopping website, while our online marketing experts help you attract guests, and eDistribution services connect you directly to online travel agencies.
Featured case study
Fleming’s Hotels mobile
Mobile booking tools have become an important revenue generation resource within the hotel industry. Fleming’s Hotels decided to provide guests with faster access to all hotel and restaurant offerings via an inhouse app based on MICROS myStayManager. More…
All the latest from the Blog
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We’ve been working on a really interesting project with Youngs recently to help them manage food orders in their very popular riverside pub, The Ship. You can read the full case study here but I also thought I’d go along and try it out from the customer’s perspective. The Ship is a very busy pub... Read more
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One of the best examples of technology being used successfully by a hotel can be found at Hotel La Tour in Birmingham. They’re a MICROS customer but putting any bias aside, they’re delivering a really clever and well-thought out experience to their guests. I thought I’d share some details. The innovation starts in the Hotel... Read more
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May 03 2013 Wagamama’s online ordering and takeaway service
We’ve been doing some research here at MICROS eCommerce on how restaurants and pubs can increase revenues by offering delivery and takeaway. We found that although 44% of restaurant and pub chains offer some sort of delivery or takeaway service, only 12% allowed us to order online. One of those chains is Wagamama (who are... Read more
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Last week we released our 2013 Online Retail Delivery Report. Whilst carrying out the research for the report we noticed a couple of retailers that stood out in terms of communicating with customers to providing them with updates on the delivery of their goods. We test each retailer from the perspective of the customer and... Read more
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Apr 24 2013 More retailers now offering next day delivery
The results are in and our 2013 Online Retail Delivery Report shows that retailers are offering quicker delivery options to customers. The percentage of retailers offering next day delivery has increased from last year, meaning that over two thirds (68%) of retailers now offer this service. Larger retailers are more likely to offer next day... Read more
Company News
Snow Valley Acquired by MICROS
We're delighted to announce that Snow Valley has been acquired by MICROS Fidelio, a wholly-owned subsidiary of MICROS Systems Inc., and leading provider of information technology solutions for the hospitality and retail industries. Carlo Rimini, founder and CEO of Snow Valley, said, "This is a very exciting development for Snow Valley and our clients."
