About Us

MICROS is the leading provider of enterprise technology solutions to the retail and hospitality industries worldwide.

Over 330,000 MICROS systems are currently installed in restaurants, hotels, motels, casinos, leisure and entertainment operations in more than 180 countries. The MICROS Retail division provides systems for more than 79,000 retail stores worldwide.

Following the acquisition of Snow Valley in 2011 and TIGGlobal in 2009, the MICROS eCommerce Services team in Europe now provides strategic platforms, integrated web and mobile applications, bespoke software development, web design, user experience, online marketing, social media and e-distribution services to retailers, hotels, restaurants, stadia, casinos and other leisure and entertainment businesses.

eCommerce is dramatically changing the way that we shop, eat, travel, and spend our leisure time. At MICROS, we work with our customers to ensure that web and mobile technologies are an integral part of their business strategy and operations. eCommerce is not an add-on; using web and mobile to increase sales, deliver a fantastic customer experience, and keep costs to a minimum relies on having a clear strategic vision and seamless integration with your other systems. This is what MICROS provides.

 

“I was really impressed by the MICROS team. They spent a lot of time discussing the options that were open to us and provided really useful insight. We definitely got the best possible solution as a result of their input.”

It’s all about the people

The MICROS eCommerce Services team is made up of web designers, user experience experts, online marketing and eCommerce consultants, product managers, software developers, systems engineers, response teams, and project managers. Everyone is specialist in eCommerce – between us, we have years of experience in delivering successful technology solutions on-time and within budget.

 

Case studies

Retail - Read about our work for Majestic Wine, Clarks, Punch Taverns & more
Hotels - Scalable, flexible, secure the right e-commerce platform for you
Restaurants - We design beautiful, engaging, award-winning e-commerce websites

 

RSS

All the latest from the Blog

  • May 15 2013 The Ship introduces text messaging for pub food orders

    We’ve been working on a really interesting project with Youngs recently to help them manage food orders in their very popular riverside pub, The Ship. You can read the full case study here but I also thought I’d go along and try it out from the customer’s perspective. The Ship is a very busy pub... Read more

  • May 14 2013 Hotel La Tour – great example of hotel technology innovation

    One of the best examples of technology being used successfully by a hotel can be found at Hotel La Tour in Birmingham. They’re a MICROS customer but putting any bias aside, they’re delivering a really clever and well-thought out experience to their guests. I thought I’d share some details. The innovation starts in the Hotel... Read more

  • May 03 2013 Wagamama’s online ordering and takeaway service

    We’ve been doing some research here at MICROS eCommerce on how restaurants and pubs can increase revenues by offering delivery and takeaway. We found that although 44% of restaurant and pub chains offer some sort of delivery or takeaway service, only 12% allowed us to order online. One of those chains is Wagamama (who are... Read more

  • May 02 2013 An example of good delivery communication from retailers

    Last week we released our 2013 Online Retail Delivery Report. Whilst carrying out the research for the report we noticed a couple of retailers that stood out in terms of communicating with customers to providing them with updates on the delivery of their goods. We test each retailer from the perspective of the customer and... Read more

  • Apr 24 2013 More retailers now offering next day delivery

    The results are in and our 2013 Online Retail Delivery Report shows that retailers are offering quicker delivery options to customers. The percentage of retailers offering next day delivery has increased from last year, meaning that over two thirds (68%) of retailers now offer this service. Larger retailers are more likely to offer next day... Read more

can-we-help

Company News

From Twitter

arrow-carousel-right
arrow-carousel-right