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All the latest from the Blog

• Jun 06 2013 In store self-service points: Reviewed!

  Last week we released our Digital Store Report 2013 which looks at how retailers are using technology to help enhance the in store experience. Our research revealed that 19% of the stores we visited had self-service order points, where customers could pay for products either in store or for home delivery. Here is a review... Read more

• Jun 04 2013 Five examples of retail mobile apps

  We conducted some research into the technology that retailers are using in their stores, the result have been published in our Digital Store White Paper. We found that just over half (51%) of retailers now have an app so we decided to see how useful these are to the customer. I compared apps from some... Read more

• May 15 2013 The Ship introduces text messaging for pub food orders

  We’ve been working on a really interesting project with Youngs recently to help them manage food orders in their very popular riverside pub, The Ship. You can read the full case study here but I also thought I’d go along and try it out from the customer’s perspective. The Ship is a very busy pub... Read more

• May 14 2013 Hotel La Tour – great example of hotel technology innovation

  One of the best examples of technology being used successfully by a hotel can be found at Hotel La Tour in Birmingham. They’re a MICROS customer but putting any bias aside, they’re delivering a really clever and well-thought out experience to their guests. I thought I’d share some details. The innovation starts in the Hotel... Read more

• May 03 2013 Wagamama’s online ordering and takeaway service

  We’ve been doing some research here at MICROS eCommerce on how restaurants and pubs can increase revenues by offering delivery and takeaway. We found that although 44% of restaurant and pub chains offer some sort of delivery or takeaway service, only 12% allowed us to order online. One of those chains is Wagamama (who are... Read more